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Hendon Way Surgery is open during Covid-19 Pandemic

ATTENTION PATIENTS

Thursday 29th April 2021

We are upgrading our telephone system to a new cloud based system, which allows greater flexibility and improved features.

We trust the installation will go smoothly, however, in the event that you experience any disruption to the service, we ask that you please bear with us.

Thank you for your patience and understanding.


PATIENT NOTICE 

NHS COVID-19 vaccination programme has started in the UK.

When appropriate, you will receive an invitation to book.

Please do not call us to get an appointment until you are invited. 

It is very important that you ensure we have your up-to-date contact details such as current mobile number and email address so we can get in contact with you.

Information on the vaccine is available on the NHS.UK website. For anything else, your GP surgery is open and if you need to get in touch, please ring us or visit our website.

Please do not come to the surgery unless you have an appointment. 

PLEASE CONTINUE TO CHECK THE WEBSITE FOR FURTHER UPDATES.

Covid Clinic Marshal Volunteers

If you have time and want to support practices by volunteering to help marshal at the clinic delivery, please contact the practice manager by email hendonwaysurgery@nhs.net .


New Patient Registrations

To register as a new patient at our practice Click Here

If you are also registering anyone under the age of 16 please email us and we will forward instructions. 


Attending the practice during the COVID-19 pandemic:

In some cases you will be asked to attend in person.

Please ensure you are wearing a face mask when entering the premises. This includes all patients who believe that they are exempt from wearing a mask. 

If possible, please attend alone, and not with any other members of the family.

If you are bringing a child for an appointment, please avoid bringing other family members.

Please attend on time.

Coronavirus Update: you can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.


Telephone/Video Consultations:

Telephones lines are open as normal and you can also email us at: hendonwaysurgery@nhs.net or for repeat prescription requests: hws.prescription@nhs.net

Most consultations are now conducted by phone.

Be ready, with your phone switched on and keep it close. 

Before the appointment, write down your main problems and any questions.

Sometimes a video consultation is necessary, please be ready for this (instructions will be provided).

If you have a rash, please take photos on your phone beforehand, and be ready to send in any photos of rashes (instructions will be provided).

We will book you on a telephone appointment list and any of our doctors will call you back on the day. The appointments are not specifically booked for a doctor which means any doctor who is available on the day will call you back. 

If you are calling about a problem for a second time, please inform the receptionist/GP of this clearly at the time.

We ask that you DO NOT attend the surgery for any reason unless you have been advised and arranged by a Doctor or Nurse at the surgery. 

Covid-19 sick notes: You do not need to contact your GP for a sick-note, you can self certify or 111 will be able to provide documentation of encounter if you are unwell. 

 Click Here for Self-Certificate 

Click Here to get a self-isolation note 111

NHS SYMPTOM CHECKER (NHS111 Online)

NHS England have requested that online booking of appointments should be suspended.


You Screen Notice 2


May Bank Holiday 2021


Our Mission

Hendon Way Surgery aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner. We also aim to provide easy access to a wide range of quality medical services and to treat all patients with dignity and respect, providing the same care irrespective of race, gender, religion, age or medical condition.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.


Our Online Services

Order your repeat medications         

Cancel your appointment       

Change of contact details     

Sign up to the newsletter       

Access the appointment system  

Order your repeat medicationsCancel your appointmentChange of contact detailsSign up to the newsletter


HUB


General Data Protection Regulations


GDPR – Patient Notice

Childrens Privacy Information Leaflet

Privacy Notice

PPG Group Annual Report

Please view 2017 - PPG Annual Report here

2018 -PPG Annual Report

 

 

(Site updated 28/04/2021)
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